Our terms and conditions defined on this document form a part of the contract of sale, this contract is legally binding between the customer and Special Occasions, any payment made for goods in our store will be considered acceptance of these terms. Due to data protection we can only discuss any purchases and anything defined in this contract with the person whom the contract is bound to, this will be the name given on your receipt, this receipt forms a part of your contract of sale.
Payments & Deposits
All deposits and monies paid against all goods are accepted by special occasions in good faith of a binding contract and are nontransferable and non-refundable. A deposit is deemed as a minimum of 50% of the goods purchased, the balance must be paid in full before the products are released from the store.
Changes to orders
Orders cannot be changed after the order has been placed, this includes and is not limited to the style, colour and size. Additional products can be added to an order however these may arrive at different times to the original order.
Style & Colour
Colour swatches and samples are provided as a guide only, due to the nature of material production the colours may vary between samples & colour swatches. Colours observed on a mobile device cannot be used as a way of comparison as the mobile device will not provide a true reflection of the colour, this will vary between a device and in physical form.
Sizing & Measurements
All products are ordered against a standard size chart and are not “made to measure”, alterations by an experienced seamstress will almost always be necessary to ensure a suitable fit. Special Occasions does not carry out any alterations and the cost of alterations is not included in the sale of our products. Our size chart may vary from a standard UK high street size chart and this will vary between different product designers and suppliers. Special Occasions cannot be held responsible for any fluctuations in the measurements of the customer or person the product is intended for. Measurements are taken before the purchase is made and the customer will agree on the appropriate size of product to be ordered with Special Occasions.
Delivery & Collections
The customer will be advised of an estimated delivery time for goods purchased, this time is an estimate and many things can either arrive earlier or later than advised. Special Occasions accepts no responsibility for goods once they have left the store, all
goods are collected and inspected by the customer before they leave the store and damage to the goods after this time will remain entirely the responsibility of the customer. Customers are required to collect all products within four weeks of Special
Occasions receiving the products from the manufacturer. Special Occasions will call the customer once the products are ready for collection where an appointment will be made for the customer to try on and inspect the product, if we are unable to contact the customer we will continue trying to make contact, if two weeks pass we will send a letter to the customer informing them that they have two weeks to collect the products. If we are unable to make contact by phone or letter within four weeks
we will impose a storage fee on the products until they are collected, this will form a new balance or become a part of any outstanding balance. Storage fees will be one pound (£1) per product per day that the product is left at our store. If the wedding
date that we have been told by the customer passes and we still have the products in storage, they will be sold or sent to public auction in order to recoup any remaining balance and storage fees, in this instance the customers deposit will be lost and the
items will become entirely the property of Special Occasions.
Alterations
Although Special Occasions does not offer an alteration service we can provide a list of seamstresses for you to consider, this is purely for convenience and Special Occasions is not affiliated with any seamstress in any way. Damage to products once they have been collected from Special Occasions will remain entirely the responsibility of the customer. Any agreement with any third party seamstress remains an agreement between the customer and the third party.
Off The Peg Items
Special Occasions may offer items “off the peg” or also known as “sale items” these items are to be paid for in full before the product is collected from the store, these items are to be inspected for quality, faults and imperfections before the item is
collected from the store. We cannot be held responsible for any damage or imperfections once the item has left the store.
Complaints & Issues
Special Occasions will endeavor to resolve any issues in store however from time to time a resolution may be required by the business owner of Special Occasions, in this instance you will be advised by our team members that any issues and complaints must be made in writing to the business owner and posted to the stores address, you will then be contacted within 14 days.
Special Occasions will not tolerate abuse, violence or foul language within the store, in such instances the police will be called, CCTV & Audio recordings are collected throughout our premises for our customers and employees safety